Our Return & Refund Guidelines

At Lofina, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, we’re here to help. Below are our policies for returns, refunds, and replacements.

1. Unhappy with Your Purchase?

If your purchase doesn’t meet your expectations, please contact us at [email protected]. Include a clear photo of the product and a brief description of your concern. Our team will review your request and guide you through the next steps.

Note: Requests must be submitted within 14 days of receiving your order. After this period, we may not be able to assist.

2. Damaged or Defective Items

If you receive a damaged or defective product, let us know immediately. Attach photos showing the issue, such as missing parts or visible flaws. We’ll arrange a replacement or refund without requiring you to return the item.

Important: This policy covers manufacturing defects only. It excludes damage from accidents, improper handling, wear and tear, or post-purchase modifications.

3. Missing or Delayed Orders

If your order hasn’t arrived within the estimated timeframe, contact us with your order details. We’ll prioritize your case and offer a refund or replacement.

Note: Claims must be submitted within 2 months of placing the order. Refunds typically take 5–10 business days to process, depending on your bank.

4. Refund Processing

Refunds are issued to the original payment method. Processing times vary:

  • Credit Card: Up to 10 business days
  • PayPal: 3–5 business days

If your refund doesn’t appear after the stated period, contact your bank or card issuer for assistance.

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